92 Dix Avenue
Glens Falls, New York 12801
Phone: 518.793.9502
Fax: 518.793.7961

Privacy Policy

Cooper’s Cave Federal Credit Union, your member owned financial institution, is committed to providing you financial products and services to meet your needs and reach your financial goals. We are equally committed to protecting our members’ privacy. You can be confident that your financial privacy is a priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact a member service representative at (518) 793-9502.

Information We Collect and Disclose About You

We collect nonpublic personal information about from the following sources:

  • Information we receive from you on applications and other forms;
  • Information about your transactions with us or others:
  • Information we receive from a consumer-reporting agency:
  • Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.

We may disclose all the information we collect, as described previously and as permitted by law, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

In order to conduct the business of the credit union, we may also disclose nonpublic personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of the credit union, follow your instructions as you authorize, or protect the security of our financial records.

If you decide to terminate your membership with Cooper’s Cave Federal Credit Union, we will not share information we have collected about you, except as permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who have a specific business purpose in utilizing your data. Our employees are trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.

What You Can Do to Help Protect Your Privacy

Cooper’s Cave Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

  • Protect your account numbers, card numbers, PINS (personal identification numbers) and passwords. Never keep your PIN with your debit or credit card which can provide free access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have the access to your information and will not need to ask for it.
  • Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately. If your address or phone number changes, please let us know. If you have any questions concerning this notice, please do not hesitate to call us – we are here to serve you.

External Links Disclosure Statement

External links provided on this web site are for informational purposes only. By clicking, you will be leaving Cooper's Cave Federal Credit Union's web site and going to a site not maintained by Cooper's Cave Federal Credit Union. Consequently, Cooper's Cave Federal Credit Union cannot be responsible for the content of alternate sites and cannot represent you or a third party if you enter into a transaction. Privacy and security policies of such sites may differ from those practiced by Cooper's Cave Federal Credit Union.

Our Supervisory Committee

For questions or comments, contact us at:

Cooper’s Cave Federal Credit Union
Supervisory Committee
PO Box 462
Glens Falls, NY 12801

Please do not enclose money or withdrawal requests.

Contact by Email

E-mail should be used for general information only. Please do not include any confidential information including account numbers or social security numbers.

Recent Fraud Alerts

  • A Letter from Home Depot

    A Letter from Home Depot

    9/23/2014 - As you may have heard, on September 8, 2014, we confirmed that our payment data systems have been breached, which could potentially impact customers using payment cards at our U.S. and Canadian stores. On September 18, 2014, we confirmed that the malware used in the breach has been eliminated from our U.S. and Canadian stores and that we have completed a major payment security project that provides enhanced encryption of payment data at point of sale throughout our U.S. stores, offering significant new protection for customers.

    Read more

  • Home Depot has experienced unauthorized access

    Home Depot has experienced unauthorized access

    09/10/14 - Cooper’s Cave FCU has received information that Home Depot has experienced unauthorized access to its systems resulting in the compromise of over 60 million credit and debit card information used at its “brick and mortar” stores from April 11 through September 7, 2014. There is no evidence that online purchases were affected by this data breach.

    Read more

  • Kmart Confirms Malware Based Data Breach

    Kmart Confirms Malware Based Data Breach

    10/21/14 - Kmart has confirmed that it’s point of sale registers were compromised by malicious software (malware) between September 3rd and October 8, 2014. The retailer says that purchases made at Kmart.com were not affected by this breach.

    Read more

  • Risk Alert - Automated Phone Call Scam Resurfaces

    Risk Alert - Automated Phone Call Scam Resurfaces

    A credit union recently reported receiving hundreds of calls from members and nonmembers saying they received a phone call (automated calls) on their landline or cell phone with an automated message indicating their account

    Read more

  • SCAM ALERT: Calls for card info not from NAFCU

    SCAM ALERT: Calls for card info not from NAFCU

    May 29, 2012 – NAFCU has learned that someone claiming to be from the association is calling consumers, telling them their debit cards have been compromised and asking them to verify the correct information. Don't fall victim to this scam.

    Read more

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